The role
This individual will work closely with the Head of London Sales, in the overall management of the Chelsea SW10 Sales team. They will have focus on the direct management and results of their office, always looking to drive profitability where possible.
Key deliverables
• Motivating the team and leading new initiatives to maximise performance
• Monitoring KPIs including – RPS leads, viewing numbers, offer numbers, plot progression. Reporting results to Head of London Sales
• Achieve personal financial targets and budget, maximise gross profit
• Ensure delivery of timely and high quality advice and transactions to clients
• Meet with clients and assess their particular needs
• Manage the team and ensure objectives are set and met
• Register and manage applicants
• Conduct market appraisals
• Arrange and attend viewings around homes
• Canvass for new business opportunities
• Explain building issues and regulations to the clients
• Respond to queries via e-mail and telephone
• Liaise with solicitors
• Close deals
• Responsible (sometimes jointly) for successful delivery of all assignments in area of expertise
• High profile ambassador for Strutt and Parker / BNP Paribas Real Estate in area of expertise
• Has external recognition and is influential in the market
Responsibilities
• Undertake business planning activities in line with the company’s aims
• Bill regularly and collect fees as quickly as possible
• Accurately forecast fees for the office when required to do so
• Assist in developing initiatives to improve revenue and profitability
• Abide by BNP compliance requirements
• An understanding of confidentiality issues and the use of discretion
Clients and Business Development
• Actively manage Strutt and Parker/BNP Paribas Real Estate clients base to deliver financial goals
• Being visible to clients as Head of Chelsea SW10 Sales
• Maintain and build client relationships
• Monitor service to clients via regular reviews and promptly rectify any shortfall in quality
• Identify cross selling opportunities and execute them
• Monitor the pipeline of current and prospective assignments for the office and action
People
• Responsible for and manages team(s) of fee earning individuals and support employees
• Instil an ethos of focus on business development throughout the business line and sector, and monitoring this performance
• Ensure a consistent and high quality service
• Actively communicate to the team and support the vision of the development of the Residential business
• Succession plan for the team and coaching/mentoring of others
• Delegate effectively to provide challenge and learning for the team
• Responsible for monitoring and review of people processes for employee engagement ensuring sufficient resources and skills to support current and future business
• Attend external networking events, keep abreast of market developments and share these regularly with the team and Group as required
• Regularly review own objectives and update them accordingly
• Annual Performance reviews with direct reports
• Collaborate with the HR team to resolve any specific people matters.
• Assessing need for performance management where required
Systems and Process
• Responsible for managing system and process requirements within area of responsibility
• Improve systems and processes - be innovative and creative and encourage this in others
Person specification
Qualifications:
• Educated to GCSE level or equivalent as a minimum
Experience
• Excellent telephone manner and client facing skills
• Significant track record within the local residential sector with a broad cross section of clients
• Proven fee earner
• Self starter and can work with little supervision and, where appropriate, under pressure
• Demonstrate a knowledge of the market which you operate within
We are proud to offer award-winning benefits to support and reward our employees:
• Health & Leisure: Private medical cover, 30 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work
• Financial: Pension, company car allowance, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme - you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice
Strutt and Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.
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BNP Paribas Real Estate HQ, 5 Aldermanbury Square
View OfficeWe celebrate diversity and support all our people to reach their potential, find fulfilment at work and use all their diverse ideas and skillsets to deliver for our clients now, and every day.
We are building an inclusive culture so that we offer a supportive workplace that drives innovation, creativity and results.
We take discrimination very seriously as an organisation, if you want to raise any concerns of discrimination or issues, please email hr.uk@realestate.bnpparibas
Our employee networks
We want to make a career at Strutt & Parker a fulfilling and enriching experience for people from all backgrounds.
We are committed breaking down barriers are driving positive change within our own organisation and our sector. We know that the only way to affect change is to act and we promise to take action.
To find out how we are making improvements towards building a more diverse workforce and an inclusive culture, download our combined Gender & Ethnicity Pay Report.
- 86% of employees feel that the company is an inclusive place to work at and supports diversity (gender, age, ethnic origins, disability, sexual orientation and identity)
- 80% of employees feel they are treated with respect
Community
We know how important it is to many of our employees to be able to give back to their communities by supporting charities through volunteering and fundraising.
Every member of staff has one day each year to volunteer, either through one of our events or in their local community, for a cause they are passionate about. For those raising funds, you may be eligible for BNP Paribas’ matched funding which could see your charity fundraising pot topped up.
Employee Networks
Everybody at Strutt & Parker has access employee networks that are open to all, and we encourage all people to collaborate and connect with each other:
- MixCity - gender equality network
- Ability Network - raises awareness of disability related issues
- Early Careers Network - provides support to employees in the early stages of their careers, engaging them to feel more connected with the business as well as creating a sense of community
- Pride - creating a supportive working environment where colleagues, customers and clients from the LGBT+ community feel safe, respected and valued by all
- Multicultural - focuses on creating an inclusive environment by recognizing and celebrating the diverse cultures and traditions of our workforce
- Parents & Carers - helps create an effective support infrastructure to working families